Everything it can do
Every
feature.
Prunos is a complete AI customer support system. Below is every feature it offers, with examples of the kind of responses it gives.
Core feature
AI responses trained on your content
The bot answers questions using your website, uploaded documents, and the knowledge you add yourself as the only source. Every response is grounded in what you've actually written, which minimizes made-up answers.
Customer asks about a policy
AI Support
Trained on your business
What's your refund policy?
We offer a full refund within 14 days of purchase, no questions asked.
After 14 days, refunds are considered on a case-by-case basis. If you're experiencing a technical issue, we'll always work to find a solution first.
To request a refund, just reply here or email us directly.
Customer asks a specific question
AI Support
Trained on your business
Do you support Shopify?
Yes, Prunos works with Shopify. You install it by adding one script tag to your theme's footer.
Go to Online Store → Themes → Edit Code → theme.liquid and paste the script before the closing body tag. The widget then shows on all pages.
Response quality
Smart response formatting
Prunos automatically formats answers with cards, comparison tables, numbered steps, and action buttons, picking whatever best fits the content type.
Pricing question → comparison cards
AI Support
Trained on your business
What are your pricing plans?
We have four paid plans:
Standard
495 kr/mo
✓ 1,000 messages/month
✓ Conversation history
✓ Basic analytics
Pro
1,395 kr/mo
✓ 3,500 messages/month
✓ Lead capture
✓ AI insights & CSV export
✓ Custom personality
Business
3,195 kr/mo
✓ 10,000 messages/month
✓ 5 bots
✓ 10 team seats
✓ Roles & permissions
Enterprise
Custom
✓ Unlimited messages
✓ Unlimited bots & seats
✓ Dedicated support
Setup question → numbered steps
AI Support
Trained on your business
How do I set up the bot?
The crawl runs in the background, and the bot can answer as soon as the first pages are read. Here's how:
Create your account at prunos.io
Create a new bot and give it a name
Enter your website URL and run the crawler
Customize colors and welcome message
Copy the one-line script to your website
Comparison question → feature table
AI Support
Trained on your business
What's the difference between Standard and Pro?
Here's the key difference:
Standard vs Pro
Messages/month
1k vs 3.5k
Lead capture
✗ vs ✓
AI insights
✗ vs ✓
Custom personality
✗ vs ✓
CSV export
✗ vs ✓
Pro is the better choice if you want to actively capture leads and get deeper insight into conversations.
Contact question → contact block
AI Support
Trained on your business
How do I reach your team?
You can reach us directly by email:
contact@prunos.io
Response time: as soon as possible
AI intelligence
Intent detection
Before generating a response, Prunos figures out what the customer actually wants to do. This shapes the entire response: the format, the call-to-action, the follow-up suggestions, and whether to escalate.
"How much does the Pro plan cost?"
Shows pricing cards + upgrade CTA
"My widget isn't showing up on my site"
Troubleshooting steps + ticket option
"We have a team of 12, what do you recommend?"
Enterprise suggestion + lead capture
"I just signed up, how do I start?"
Step-by-step setup guide
"Can the bot speak French?"
Direct answer + related features
"The bot gave me a completely wrong answer"
Human handoff + ticket
Conversation quality
Context awareness across the conversation
Prunos remembers everything said earlier in the conversation. Follow-up questions are answered in the right context, so there's no need to repeat yourself.
Context carried forward
AI Support
Trained on your business
What's included in the Pro plan?
Pro includes 3,500 messages/month, lead capture, AI insights, CSV export, and custom bot personality.
Does that include the ticket system?
Yes, the full ticket system, human takeover and CSAT ratings are all included in Pro, on top of what you get with Standard.
Can I switch to Business later if I need to?
Yes, you can upgrade from Pro to Business at any time from your account settings.
Without context (❌ what other chatbots do)
Generic Bot
Without memory
What's included in the Pro plan?
Pro includes 3,500 messages/month, lead capture, AI insights, CSV export, and custom bot personality.
Does that include the ticket system?
I'm not sure what you're referring to. Could you please clarify your question?
For the Pro plan, does it include the ticket system?
Let me connect you with our team who can help with plan questions.
Without context, every message is treated as a new question. Prunos remembers the full conversation.
Foundation
Knowledge base & web crawler
Your website becomes the bot's knowledge. The crawler reads every public page, extracts and indexes the content, and makes it searchable. No manual copying or pasting required.
🌐
All public URLs
Web pages crawled
📄
PDF & DOCX, plus text paste
Document upload
⚡
Live in your dashboard
Crawl progress
🔄
Plan-based limits
Re-crawl
Crawled from website
AI Support
Trained on your business
What's your cancellation policy?
You can cancel your subscription at any time from your account settings.
Cancellations take effect at the end of your current billing period, and you keep full access until then. No cancellation fees.
If you're on a monthly plan, cancelling before your next renewal date means you won't be charged again.
This answer came directly from the Terms of Service page, crawled automatically.
From uploaded document
Nordic Gear
AI Support
What does the warranty cover?
Based on our warranty policy:
Warranty coverage
Standard warranty
2 years
Extended option
+1 year
Wear parts
6 months
Accidental damage
Not covered
To make a claim, just reply here with your order number and a short description of the issue.
This came from a warranty policy uploaded as a PDF, not published on the website.
Support operations · Pro and above
Ticket system with AI summaries
When the bot can't resolve something, it creates a ticket automatically, with the full conversation, an AI-written summary, and a priority score so your team knows what to handle first.
Bot offers ticket when it can't resolve
AI Support
Trained on your business
I've been charged twice this month
I'm sorry to hear that. A double charge is definitely something we need to fix immediately.
I don't have access to billing records, so I'll need to connect you with our team. I'll create a priority ticket right now.
Create support ticket
We'll get back to you as soon as possible.
What the agent sees in the dashboard
Ticket #4821
AI Summary
Customer reports being charged twice in the same month. Has not yet been refunded. Frustrated but cooperative. Needs billing record review and immediate refund confirmation.
The agent gets the gist without reading the whole conversation.
Team collaboration · Pro and above
Human takeover
When a visitor asks for a person, an agent can take over the conversation from the dashboard. The agent gets the full history and AI summary so they can pick up where the bot left off.
Agent joins mid-conversation
AI Support
Trained on your business
I need to cancel my subscription and get a refund
I can help with that. To process a refund and cancellation, I'll need to connect you with our team since I don't have access to billing directly.
I've flagged it as a priority for the team.
Jonas · Agent
Hi! I can see you'd like to cancel and get a refund. I've pulled up your account and can see you've been with us for 3 months. Before I process anything, can I ask what's not working for you?
The bot keeps giving wrong answers about our product
Jonas · Agent
Got it, that's actually fixable. Would you be open to a quick call so I can help you re-train the bot on your content? If it still doesn't work after that, I'll process the refund immediately.
Sales & growth · Pro and above
Lead capture & hot lead detection
Prunos identifies visitors with strong purchase intent based on their questions and behavior, and captures their contact information.
High-intent visitor → email capture
AI Support
Trained on your business
We have a team of about 20 people and we're currently using Intercom. How does Prunos compare for our size?
For a 20-person team, Pro or Enterprise would be the right fit. The main difference from Intercom:
✓ A flat monthly price (1,395 kr/month for Pro)
✓ Trains on your specific content, not generic AI
✓ Full ticket system + human takeover included
✓ No per-seat pricing
Would you like to see it in action with your actual website? I can set up a demo.
Leave your email and we'll follow up
Hot lead view in dashboard
Leads today
Thomas B.
thomas@company.dk
Enterprise inquiry
🔥 Hot
4 min ago
Marie L.
marie@studio.com
Pro plan pricing
🌡 Warm
22 min ago
Unknown
alex@agency.io
Team migration from Intercom
🔥 Hot
1 hr ago
Engagement
Proactive messages
Instead of waiting for customers to open the chat, Prunos proactively reaches out based on what the visitor is doing: which page they're on, how long they've been there, and whether they're about to leave.
Trigger
25 seconds on pricing page
/pricing
Looking at our plans? I can help you find the right one. Just ask.
Trigger
Exit intent on any page
Any page
Wait, can I help you find what you're looking for before you go?
Trigger
30 seconds on checkout
/checkout
Need help completing your order? I'm here.
Proactive messages fire only once per session. They appear as a floating bubble above the chat button, not as a full widget open, so they're subtle and non-intrusive. They can be enabled or disabled per bot from your dashboard.
Customer feedback · Pro and above
CSAT customer satisfaction ratings
After a conversation ends, Prunos automatically asks for a quick rating. Over time this gives you a clear, ongoing measure of how well the bot is performing.
Rating request after conversation
AI Support
Trained on your business
You're all set! Your widget is installed correctly and should be showing on your site.
Let me know if anything else comes up.
Perfect, that's exactly what I needed. Thanks!
Glad I could help 👋
How was your experience?
Global
Multi-language support
Prunos automatically detects what language a visitor is writing in and responds in the same language, even if your knowledge base is in a different language.
🇩🇰 Danish
AI Support
Trained on your business
Hvad koster Pro-planen?
Pro-planen koster 1.395 kr om måneden. Den inkluderer 3.500 beskeder, lead-indfangning og AI-indsigter.
🇩🇪 German
AI Support
Trained on your business
Wie installiere ich das Widget?
Das Widget wird mit einem einzigen Script-Tag installiert. Fügen Sie ihn vor dem schließenden </body>-Tag Ihrer Website ein.
🇫🇷 French
AI Support
Trained on your business
Puis-je tester avant d'acheter?
Oui, le plan Demo est gratuit et inclut 15 messages pour tester le système complet. Aucune carte bancaire requise.
The knowledge base doesn't need to be translated. Prunos reads your English content and answers in the visitor's language automatically. Works for Danish, German, French, Spanish, Dutch, Swedish, Norwegian, Italian, and many more. The chat widget interface itself is available in 8 languages (English, Danish, German, Spanish, French, Italian, Dutch, Portuguese).
Returning visitors
Conversation continuity
Prunos remembers returning visitors for 24 hours. When they come back, the bot picks up where they left off, creating a more personal experience.
AI Support
Trained on your business
Does the Pro plan include lead capture?
Yes, Pro includes email lead capture and lead temperature scoring. You can see which visitors are hot leads in your dashboard.
Interesting. I'll think about it
Of course, take your time. Happy to answer more questions if anything comes up.
AI Support
Trained on your business
Continue yesterday's conversation
"Does the Pro plan include lead capture?" · 4 messages
I've thought about it, let's do Pro
Great choice! You can upgrade directly from your account settings.
Continuous improvement · Pro and above
Knowledge gaps dashboard
Every question the bot couldn't answer is logged and ranked. This shows you which content to add so the bot can answer next time.
What the dashboard shows
Knowledge gaps, this month
"Do you have an affiliate program?"
34×"Can I export conversation data to HubSpot?"
28×"Is there a free trial?"
21×"What happens if I go over my message limit?"
19×"Can I white-label the widget?"
14×Learning from resolved tickets · Business and above
Step 1: Customer asks, bot doesn't know
"Do you integrate with Zapier?"
→ Bot creates ticket, logs as knowledge gap
Step 2: Agent resolves the ticket
"Yes, you can connect Prunos to Zapier via our webhook endpoint. Here's how..."
→ Agent closes ticket with full answer
Step 3: Review and approve
⏳ Pending your approval
The AI extracts the key Q&A from the conversation and adds it to a review queue in your knowledge base dashboard. You approve or dismiss each suggestion with one click, and only approved ones go into the bot's knowledge base.
Insights · Pro and above
Analytics & conversation insights
Your dashboard gives you a full picture of how the bot is performing, what customers are asking, where it's falling short, and how leads are converting.
This month (illustration)
1,284
Conversations
167
Tickets created
43
Leads captured
12
Hot leads
Top conversation topics
Pro and above
Custom bot personality
On Pro and above, your bot has a distinct voice. Choose from five personality presets: Default, Friendly, Professional, Sales-focused, and Support. The difference shows in how the bot writes, what it emphasises, and how it handles conversations.
Formal tone (e.g. law firm)
Lexara Legal
AI Assistant
What areas of law do you cover?
Lexara Legal provides advisory services across corporate law, employment law, commercial contracts, and dispute resolution.
Should you require a consultation, we would be happy to arrange an initial assessment with one of our partners at your convenience.
Casual tone (e.g. e-commerce)
Nova Store
Chat with us 💬
When will my order arrive?
Hey! Standard shipping usually takes 3 to 5 business days 📦
If you ordered before 2pm today, it's already on its way. You'll get a tracking link via email as soon as it ships!
What you can configure
✓ Default: neutral and balanced (the standard behaviour)
✓ Friendly: warm, casual, uses first names and the occasional emoji
✓ Professional: formal, structured, no slang or contractions
✓ Sales-focused: proactive, value-oriented, always closes with a clear next step
✓ Support: patient, step-by-step, confirms understanding before answering
✓ Bot name shown to customers